Frequently Asked Questions

Below we have listed answers to some of the most frequently asked questions about our storage and removal services. If you find that your questions are not listed, please do not hesitate to contact us.

I have a question about my order!2021-01-08T18:50:12+00:00

If you have any questions about your order please drop us a line @ info@moversandmakers.ie

What are your terms of delivery?2021-04-19T20:16:36+00:00
  • Delivery to anywhere in Ireland costs €8 no matter how many products you purchase. Orders over €85 receive free delivery.
  • We endeavour to deliver most stock items within 2-3 working days. Delivery of products that are not in stock usually takes 3 to 5 working days.
  • We can deliver to an alternative address other than your billing address if this is more convenient for you (e.g. a work address)
  • If you have any concerns regarding your delivery or you have missed an attempted delivery and require a tracking number please contact our Customer Services department between 9:30 am and 5:00 pm Monday to Friday or contact us by email info@moversandmakers.ie
  • Every effort will be made to keep delivery promises given. No liability will be accepted for loss through non-delivery or delay.
  • Any complaints of shortages of goods, damage to or loss of goods must be notified to Movers and Makers in writing (info@moversandmakers.ie) within 3 days of delivery and will only be accepted if goods can be examined.
What is your refund and return policy?2021-01-07T17:07:40+00:00

You will find out all our refund policy and information here.

I received the wrong item what do I do?2021-01-07T16:38:09+00:00

Oh no, we apologise that your order was wrong, please contact us here.

When you contact us please provide the following information so we can process your request ASAP:

  • Your name
  • Contact details
  • Your order number
  • Product name


Where is my order?2021-01-07T16:26:35+00:00
To review the status of your order place your order below.
Will you arrive on time?2019-10-08T10:54:49+00:00

Our removal team have an outstanding reputation for our professionalism and punctuality and we aim to be on time every time! If something happens beyond our control such as a road traffic accident, road works etc we will contact you as soon as possible. If you still need reassurance check out our testimonials here and our Google reviews here.

What removal services do you provide?2021-04-19T20:18:13+00:00

Movers and Makers provide professional house/apartment and office removal services for those moving house or relocating their business. We specialise in large items moves such as piano moving, large furniture moves and antique moves. We also provide international removals to and from the United Kingdom. We also provide a man with a van service for smaller moves such as sofas, electrical equipment and so on.

We also offer a range of self-storage options.

Do you offer storage services?2019-06-21T11:43:44+00:00

Yes, we have a range of storage units ranging in size, price and time lengths you will always find a storage facility to suit your needs. You can find out more about our storage services here.

Do you offer removal services to the UK2019-06-10T12:57:46+00:00

Yes, we offer a direct removal service from anywhere in Ireland to the UK  these bookings do require a minimum of 2 weeks notice.

How much notice do you need for house and office moves?2019-06-10T13:03:33+00:00

Our house removal team would need at least 2 weeks notice. If the client contacts us last minute they will need to be more flexible as we would have bookings already in most cases. However, we will do our best to accommodate everyone where possible.

Are your removal quotes no obligation?2021-04-19T20:19:23+00:00

Yes, our quotes for our removal services and storage options are no obligation.

What are your payments terms?2019-06-10T12:56:02+00:00

Our payment terms are as follows for house or office removals the client can pay in cash on completion of the job or they can pay card (There is a handling fee of 3%).

Our self-storage payments are as follows:

Option 1 – pay weekly via direct debit

Option 2- if the client plans to rent storage long term and pay upfront they will receive a 10% discount.

John and his workmate moved furniture from Westmeath to Dublin yesterday for us. Very friendly lads and very efficient. Very careful in handling our furniture and did it in no time. Very reasonable rate charged and we would highly recommend Movers and Makers to anyone. Thanks again for all your help and wishing you many years in the business.

Martin Ginhoily

Cannot recommend John enough, had a bereavement in the family, and had to move this persons whole life back from London to cork, and John helped with the packing and moving of such a ton load of boxes, furniture etc.. I have to say he took a good chunk of stress away at a time that was so difficult, extremely professional, polite and hard working, so it’s a major thumbs up from me and my family, thanks so much Movers & Makers 5*.

Your Content Goes Here, Ellenmarie Daly

Peter Lynch Can highly recommend Movers and makers John and Garry are very professional and easy to deal with and when they say a time there on the ball so have no hesitation and give this fantastic company a call they will look after you and make your move stress free and in very professional hands…..Thanks John and Garry.

Your Content Goes Here, Peter Lynch

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